Privacy Policy

KACH IV HOME HEALTH SERVICES LLC (“KACH IV”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal and health-related information you provide to us.

KACH IV provides licensed home healthcare services in Dubai, United Arab Emirates.

DHA License No.: 5523569

This Privacy Policy explains how information may be collected, used, stored, disclosed, and protected when you visit our website, contact us, request information, make a booking, or use our services.

1. Information We May Collect

Depending on how you interact with us, we may collect information including:

• Full name
• Telephone number
• Email address
• Location or service address
• Booking and appointment information
• Communications submitted through our website, WhatsApp, email, telephone, or other channels
• Information necessary to respond to your service request
• Health or medical information voluntarily provided by you or collected where necessary for the provision of healthcare services
• Laboratory test requests and related information
• Information relating to previous or current treatments where relevant to your care
• Technical information such as browser type, device information, IP address, cookies, and website usage data where applicable

Medical and health information is handled in accordance with applicable UAE healthcare, health-information, privacy, and DHA requirements.

2. How We Use Your Information

We may use information for purposes including:

• Responding to enquiries
• Arranging and managing appointments
• Providing requested healthcare services
• Communicating with you regarding your booking or care
• Coordinating appropriate healthcare professionals and laboratory services
• Maintaining records required for healthcare and regulatory purposes
• Processing payments where applicable
• Improving our website and services
• Maintaining the security and operation of our services
• Meeting legal, regulatory, clinical, reporting, and compliance obligations

Where required, information will be processed only with the appropriate consent or other lawful basis available under applicable UAE law.

3. Health and Medical Information

Health information requires particular care and confidentiality.

Information provided through the website, WhatsApp, telephone, email, forms, or during the provision of healthcare services may become part of the patient's healthcare record where required.

KACH IV handles health information in accordance with applicable UAE legislation and DHA requirements governing healthcare records, confidentiality, health information, and information and communication technology in healthcare.

Medical information will only be accessed, used, or disclosed as necessary for legitimate healthcare, operational, regulatory, or legal purposes.

4. Sharing of Information

Where necessary for the provision of requested services, information may be shared with authorised parties such as:

• DHA-licensed healthcare professionals involved in your care
• Licensed laboratories
• Healthcare facilities or healthcare service providers involved in your care
• Technology or administrative service providers acting on our behalf
• Payment service providers where applicable
• Regulatory, governmental, judicial, or health authorities where disclosure is legally required

We do not sell patient medical information.

Any sharing of health information is subject to applicable confidentiality, healthcare, and data-protection requirements.

5. WhatsApp and Third-Party Platforms

If you contact KACH IV through WhatsApp, Instagram, email, or another third-party platform, information transmitted through that service may also be processed according to that platform's own privacy practices.

You should avoid sending unnecessary sensitive medical information through public or unsecured communication channels.

Where medical information is required for your care, our team may request that it be provided through an appropriate channel.

6. Cookies and Website Analytics

Our website may use cookies or similar technologies necessary for functionality, security, performance, and analytics.

Where legally required, users will be given appropriate information or choices regarding non-essential cookies.

Third-party services used on the website may operate according to their own privacy policies.

7. Data Security

We take reasonable administrative, organisational, and technical measures designed to protect information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

Information is retained for as long as reasonably necessary for the purpose for which it was collected and for any additional period required by applicable healthcare, regulatory, accounting, legal, or DHA requirements.

Healthcare records may be subject to specific mandatory retention requirements.

9. Your Rights

Subject to applicable UAE legislation and healthcare-record requirements, you may have rights regarding your personal information, including rights to:

• Request information about certain personal data held about you
• Request correction of inaccurate information
• Request access to information where legally permitted
• Raise a concern regarding the handling of your information

Certain healthcare records cannot be deleted or modified where retention is required by law or healthcare regulations.

10. Children's Information

Healthcare services for minors are provided subject to applicable UAE laws and DHA requirements regarding consent by a parent, legal guardian, or other legally authorised representative.

11. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technologies, or legal and regulatory requirements change.

The latest version will be published on this website with an updated revision date.

12. Contact Us

For questions regarding this Privacy Policy or the handling of your information, please contact: