Terms & Conditions

These Terms & Conditions govern your use of the KACH IV website and your requests for services from KACH IV HOME HEALTH SERVICES LLC.

By using this website or requesting a service, you acknowledge these Terms & Conditions.

1. About KACH IV

KACH IV HOME HEALTH SERVICES LLC provides licensed home healthcare services in Dubai, United Arab Emirates.

DHA License No.: 5523569

Services may include, within the company's licensed scope of practice:

• Home IV therapy
• Blood sample collection and laboratory testing services
• Nursing services
• Healthcare professional services
• Doctor consultation where available
• Other authorised home healthcare services

Availability of a service is subject to clinical appropriateness, professional assessment, licensing requirements, staff availability, and applicable UAE and DHA regulations.

2. Website Information

Information on this website is provided for general informational and service-navigation purposes.

Website content does not constitute an individual medical diagnosis, prescription, treatment plan, or emergency medical advice.

A service displayed on the website is not automatically appropriate for every patient.

3. Clinical Assessment

Healthcare services may be subject to an appropriate clinical assessment before treatment.

KACH IV and its healthcare professionals reserve the right to decline, postpone, modify, or recommend an alternative service where the requested service is considered clinically inappropriate, unsafe, outside the licensed scope of practice, or contrary to applicable regulations or professional standards.

Patient safety takes priority over a requested treatment or service.

4. IV Therapy

IV therapy is a medical service and is not automatically suitable for every person.

Before IV therapy, the patient may be required to provide relevant medical information and undergo an appropriate clinical assessment.

Treatment may be refused or modified where a healthcare professional determines that it would not be appropriate or safe.

Where required, informed consent must be obtained before treatment.

5. Blood Tests

The availability, preparation requirements, processing times, and reporting times for laboratory tests may vary depending on the test and laboratory.

Estimated turnaround times displayed on the website are estimates and are not guarantees.

Some laboratory tests may require fasting, specific preparation, timing, repeat testing, or further clinical interpretation.

Laboratory results should be interpreted in the context of the patient's individual medical circumstances by an appropriately qualified healthcare professional where necessary.

6. Appointments

Appointments are subject to confirmation and availability.

Submitting a request through the website, WhatsApp, telephone, or another communication channel does not necessarily constitute a confirmed appointment.

KACH IV may contact the patient to verify details, availability, location, clinical requirements, or other information before confirming a service.

7. Patient Responsibilities

Patients are responsible for providing accurate and complete information relevant to the requested healthcare service.

This may include information about:

• Current symptoms
• Known medical conditions
• Allergies
• Current medications and supplements
• Pregnancy or suspected pregnancy where relevant
• Previous adverse reactions
• Relevant medical history

Failure to disclose relevant information may affect the safety or suitability of a healthcare service.

8. Prices

Prices displayed on the website are in UAE Dirhams (AED) unless otherwise stated.

KACH IV aims to keep prices accurate and current.

Where additional services, laboratory tests, medications, clinical assessments, or other items are required, the patient will be informed of applicable charges where reasonably possible before proceeding.

Promotional offers may be subject to separate conditions and availability.

9. Cancellations and Rescheduling

If you need to cancel or reschedule an appointment, please contact KACH IV as soon as reasonably possible.

Any applicable cancellation, call-out, preparation, or refund conditions will be communicated before payment or confirmation where relevant.

10. Results and Outcomes

Individual responses to medical treatments, IV therapies, supplements, medications, and other healthcare services vary.

KACH IV does not guarantee a particular therapeutic, cosmetic, wellness, laboratory, or other outcome unless such guarantee is expressly required by law.

11. Emergencies

KACH IV's website, WhatsApp, social media accounts, and routine home healthcare booking channels are not emergency medical services.

If you are experiencing a medical emergency or potentially life-threatening symptoms, seek immediate emergency medical assistance in the UAE.

Do not delay emergency care while waiting for a response from KACH IV.

12. Intellectual Property

Unless otherwise stated, website content, branding, graphics, design elements, text, and other original materials belonging to KACH IV may not be reproduced, distributed, or commercially used without authorisation.

13. Third-Party Services

Certain services may involve or link to third-party providers, such as laboratories, payment providers, communication platforms, mapping services, or social media platforms.

Their services may be governed by separate terms and privacy policies.

14. Limitation

Nothing in these Terms is intended to exclude or limit any responsibility that cannot legally be excluded under applicable UAE law or healthcare regulations.

Website information should not be relied upon as a substitute for individual medical assessment.

15. Applicable Law

These Terms & Conditions are governed by the applicable laws and regulations of the United Arab Emirates and the Emirate of Dubai.

16. Changes to These Terms

KACH IV may update these Terms & Conditions to reflect changes in services, operations, or applicable legal and regulatory requirements.

The current version will be published on this website.

17. Contact